REFUND, RETURNS & EXCHANGE POLICY

RETURNS:

• We are committed to your satisfaction, so if you mistakenly purchased the incorrect product, we would love to offer an exchange within 7 business days of you receiving your original order. However, you are responsible for the shipping of the return item, as well as the new item you would like to receive.
• According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We will not accept any merchandise which has been used or altered in any way. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.

EXCHANGES (if applicable):

• We only replace items if they are defective or damaged or made incorrectly. If you need to exchange it for the same item or have a wig unit altered, send us an email at shop@touchofreflection.com within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.